Terms and Conditions
Inteliflow Smart Water Meter – Terms and Conditions
Effective Date: 18 July 2026
By accessing or using the Inteliflow Smart Water Meter website, applications, customer portals, or related services, you agree to these Terms and Conditions.
1. Acceptance of Terms
Your use of our Services constitutes your acceptance of these Terms and any applicable policies referenced herein.
2. Services
Inteliflow provides smart water metering and related digital services which may include:
- Real-time water usage monitoring;
- Consumption reporting and analytics;
- Leak detection notifications;
- Water billing and payment integrations;
- Utility and municipal management solutions;
- Customer account management services.
Service availability may vary depending on your municipality, utility provider, property manager, or subscription package.
3. User Responsibilities
You agree to:
- Provide accurate and complete information;
- Maintain the confidentiality of your account credentials;
- Use the Services lawfully and responsibly;
- Notify us promptly of unauthorized account access.
You may not:
- Attempt to interfere with the operation of our Services;
- Access data belonging to other users without authorization;
- Use our Services for unlawful purposes.
4. Meter Readings and Notifications
While Inteliflow uses commercially reasonable efforts to provide accurate and timely meter readings and notifications, interruptions may occur due to:
- Network failures;
- Hardware limitations;
- Maintenance activities;
- Utility or municipal service interruptions.
Users should not rely solely on automated alerts for emergency water management situations.
5. Billing Information
Where billing services are provided:
- Bills are generated using available consumption information and applicable tariffs.
- Users remain responsible for reviewing their bills and notifying relevant service providers of discrepancies.
- Payment processing may be facilitated through approved third-party payment providers.
6. Intellectual Property
All intellectual property rights relating to the Services, software, designs, trademarks, and content remain the property of Inteliflow or its licensors.
No portion of the Services may be copied, reproduced, or distributed without prior written consent.
7. Availability of Services
We do not guarantee uninterrupted access to our Services. Maintenance, upgrades, or circumstances beyond our control may affect availability.
8. Limitation of Liability
To the maximum extent permitted by law, Inteliflow shall not be liable for:
- Indirect or consequential damages;
- Loss of profits or revenue;
- Service interruptions beyond our reasonable control;
- Loss arising from unauthorized access caused by user negligence;
- Decisions made solely in reliance upon automated usage notifications.
9. Indemnity
You agree to indemnify and hold Inteliflow harmless from claims arising from:
- Your misuse of the Services;
- Violations of these Terms;
- Unauthorized or unlawful activities conducted using your account.
10. Modifications
We reserve the right to modify or discontinue portions of our Services at any time. Updated Terms will become effective upon publication.
11. Governing Law
These Terms shall be governed by the applicable laws of the jurisdiction in which Inteliflow operates unless otherwise required by local legislation.
12. Contact Information
For enquiries regarding these Terms, please contact:
Inteliflow Smart Water Meter
Email: switchnow@inteliflow.ke
Telephone: +254700038411
Address: Watermark Business Park, Ndege Road, Nairobi