Frequently Asked Questions
How does an Inteliflow smart water meter work?
The meter measures water flow and sends usage information to the connected platform. Authorised users can review consumption, identify unusual patterns, and manage prepaid or postpaid billing without relying only on manual readings.
How does prepaid token-based metering work?
Prepaid customers purchase water credit before consumption. The approved credit is associated with the correct meter or account and the available balance reduces as water is used. The exact vending and valve-control process depends on the selected meter and deployment design.
How does postpaid metering work?
Postpaid meters record consumption during a billing period. Usage data can support invoice generation, payment tracking, receipts, reconciliation, and reminders through the connected billing platform.
How do I get the right solution proposed?
Submit a quote request or book a demo and tell us about the property, number of meters, pipe sizes, billing model, connectivity, and operational needs. Our team reviews these requirements before recommending a suitable meter, platform configuration, installation approach, and commercial proposal.
Can Inteliflow support homes, estates, farms, and businesses?
Yes. Inteliflow can be configured for individual premises, multi-unit properties, bulk supply, farms, commercial facilities, and other managed water environments. Suitability is confirmed during the requirements assessment.
What connectivity does a smart meter require?
Available connectivity can include cellular IoT, LoRaWAN, or Wi-Fi depending on the selected hardware and site conditions. A site assessment helps determine coverage, gateway needs, power constraints, and the most dependable option.
Who installs and commissions the meters?
Installation and commissioning should be completed by an approved technical team or authorised reseller. The team confirms sizing, orientation, plumbing conditions, connectivity, meter identity, and platform registration before handover.
Can the system help identify leaks or unusual usage?
Connected readings can highlight continuous flow, unexpected spikes, or unusual consumption patterns. Alert availability and response workflows depend on the meter, connectivity, and platform configuration selected for the project.
How do customers pay bills or buy water tokens?
Supported deployments can connect payments and token vending to approved digital channels. Payment methods, prompts, reconciliation, and token delivery are confirmed in the solution proposal and depend on the contracted platform integrations.
How are support and customer data handled?
Inteliflow records enquiries and service requests in controlled back-office systems so authorised staff can respond and track progress. Personal information is handled in line with the Privacy Policy, access controls, and applicable data-protection obligations.